Policies & Support
Clear policies for confident shopping
Find everything you need about shipping, returns, trade-ins, and warranty coverage. For full details, visit each policy page below.
Policy pages
Quick links to the essentials
Choose a topic to get the full details—timelines, eligibility, and what to expect.
Policies FAQ
Fast answers to the most common questions. If you still need help, contact support.
When does the return window start?
The return window starts on the delivery date shown by the carrier tracking.
Do you accept returns on opened games?
Opened software is typically not returnable unless it arrives defective. See Shipping & Returns for details.
How do trade-in quotes work?
Submit your item details and condition. We’ll confirm the final value after inspection based on functionality and cosmetic condition.
What condition do trade-ins need to be in?
Items must power on, function as intended, and match the submitted condition. Missing major parts or heavy damage may reduce value or be declined.
Is there a warranty on pre-owned consoles?
Yes—eligible pre-owned items include limited coverage. See Warranty for what’s covered and claim steps.
How do I start a warranty claim?
Reach out via Contact with your order number, a description of the issue, and photos/video if helpful.