Policies
Shipping & Returns
Everything you need to know about delivery times, tracking, and hassle-free returns for new and pre-owned gear from Jassbu.
Shipping at a glance
Fast, trackable delivery—packed with care
Returns made simple
30-day return window
Start a return within 30 days of delivery for most items (see exceptions below).
Condition requirements
Items must be returned in the same condition received, with all included parts/accessories.
Refund timing
Refunds are issued to the original payment method after inspection—typically within 3–5 business days.
Returns & exchanges FAQ
A few important details to keep things smooth and fair for everyone.
Are there any items that can’t be returned?
Yes. Digital items (download codes), gift cards, and items marked final sale aren’t returnable. Opened new games may be ineligible unless defective.
Do you offer exchanges?
The fastest way is to return your item (if eligible) and place a new order for the replacement. If you received a defective item, contact us and we’ll help.
What if my item arrives damaged or defective?
Contact us within 48 hours of delivery with photos of the packaging and item. We’ll make it right.
Who pays for return shipping?
If we made a mistake (wrong item/defect), we’ll cover return shipping. Otherwise, return shipping may be deducted from your refund or paid by the customer (shown during the return process).
How do I start a return?
Send us a message via the Contact page with your order number and the item(s) you’d like to return. We’ll reply with next steps.