Jassbu Warranty
What our warranty covers
Coverage varies by product type and condition (new vs. pre-owned). If something isn’t working as expected, we’ll help you troubleshoot and resolve it.
Hardware functionality
Consoles and accessories are covered for defects and normal-use failures during the warranty period.
Verified issues, clear outcomes
If we confirm a covered issue, we’ll repair, replace, or refund—based on availability and what’s best for you.
Warranty FAQs
Quick answers to the most common questions. Still need help? Contact support and we’ll take it from there.
How long is the warranty?
Warranty length depends on the item and condition. Your order confirmation and packing slip list the warranty period for each product.
What’s covered?
Covered issues include defects and normal-use failures (for example: power issues, unreadable discs due to drive failure, or controller buttons that stop responding).
What’s not covered?
Accidental damage, liquid damage, unauthorized repairs/mods, cosmetic wear, and issues caused by misuse or incompatible accessories aren’t covered.
Do pre-owned items have coverage?
Yes—many pre-owned items include limited coverage. If an item is sold “as-is,” it will be clearly labeled on the product page and/or your receipt.
How do I start a claim?
Use our Contact page and include your order number, the item(s) affected, and a short description of the issue. Photos/video help for physical damage or error screens.
Who pays return shipping for warranty claims?
If the issue is confirmed as covered, we’ll provide next steps and shipping instructions. In some cases we’ll send a prepaid label; in others we may reimburse standard shipping—details depend on the item and claim.